Telephone - Sales and Customer Support

Hours of operation vary by department. Please search for your department preference below:

Customer Relations

For more information about our products & services:

Tel:  (416) 609-3800 (Toronto & Int'l)

Tel:  1-800-387-5164 (Toll Free Canada & US)

Fax:  (416) 298-5082 or

Fax:  1-877-750-9041 (Canada only)

Business Hours:

8:30a.m. - 5:30p.m. Mon-Fri (EST)


Carswell Main

Tel:  (416) 609-8000

Tel:  (416) 298-5141

Fax:  (416) 298-5094

Business Hours:

8:30 a.m. – 5:30 p.m. Mon-Fri (EST)


Product Information

For more information about our products & services:

Tel:  (416) 609-5811

Tel:  1-800-342-6288 ext. 5811

Fax:  (416) 298-5094


Customer Learning

To inquire about your learning & course options:

Tel:  (416) 609-3800 or

Tel:  1-800-387-5164 (Canada and US only)

Fax:  (416) 298-5063


Reference Support

For assistance using WestlaweCARSWELL:

Tel:  (416) 609-3800 or

Tel:  1-800-387-5164 (Canada and US only)

Fax:  (416) 298-5063

Business Hours:

24 hours a day, 7 days a week


Technical Support

For support on all electronic services:

Tel:  (416) 609-3800 or

Tel:  1-800-387-5164 (Canada and US only)

Fax:  (416) 298-5082 or

Fax:  1-877-750-9041 (Canada only)

Business Hours:

Monday to Friday 8:00am - 8:00pm

Saturday and Sunday 9:00am - 5:00pm

24 hours, 7 days a week (WestlaweCARSWELL only)


Canadian Abridgment Helpline

For subscribers to Canadian Abridgment:

Tel:  (416) 298-5140

Tel:  1-800-463-4106 (Toll Free Canada & US)