If you use your 11-character Westlaw password each time, use the Sign-On form on the left side of the page. Enter your Westlaw password in the space provided, enter a client ID and press GO.

You can also use My Sign-On, on the right side of the page. See How do I create a password that’s easier to remember than my Westlaw password?

What is my Client ID?

A client identifier can be any combination of letters and numbers, with a maximum length of 27 characters. It is necessary whether you use Sign-On or My Sign-On.

You can use a client identifier to associate a research session with a client, but even if you're not researching for a specific client, you must still enter some value into the Client ID field to sign on.

How do I create a password that’s easier to remember than my Westlaw password?

1. At the WestlaweCARSWELL sign-on page, click Register for My Sign-On.

2. Enter your assigned Westlaw password and a username and password of your choice.

3. Choose a security question and enter your answer in the text box provided. Also enter your e-mail address. If you forget your username and password, we will ask you for your e-mail address and the answer to your security question.

4. Enter your first and last name. When you have completed the form, click Save.

You can now sign on with your personalized username and password, and a client ID. Use My Sign-On on the right side of the WestlaweCARSWELL sign-on page.

I forgot the user name and password I registered with My Sign-On. What should I do?

You can fill out this Username and Password Request Form and we will send you the information via e-mail. You will be asked the security question and e-mail address you provided at registration.

I forgot my 11-character Westlaw password. How do I get it?

Please contact your firm's Corporate Administrator. U.S. and Canadian customers can also contact Carswell's Technical Support team at 1-800-387-5164. Toronto and International customers may call 416-609-3800.

How do I change the information I used for My Sign-On?

You can use this Update Username and Password Registration Form to modify your personalized username and password, Westlaw password, security question, e-mail address, and name.

Should I save my password?

If you save your Westlaw password or your personalized user name and password, it will be automatically entered every time you visit WestlaweCARSWELL. This makes logging in more convenient, but anyone using your computer can sign on WestlaweCARSWELL with your password or your personalized user name and password.

Note: A client ID is necessary each time you sign on, even if you save your password.

Should I use a secure connection?

The Secure Connection option encrypts your entire research session so information you transmit to WestlaweCARSWELL cannot be observed by a third party. However, a secure connection tends to be slower. To use this option, your browser must support secure sockets layer (SSL) encryption.

How do I contact technical support by phone or e-mail?

For help with general or technical questions, call our customer service at 1-800-387-5164 (US and Canadian customers) or 1-416-609-3800 (international customers), or send an e-mail message to carswell.techsupport@thomson.com.

How do I get online help in WestlaweCARSWELL?

On any page in WestlaweCARSWELL, click on the Help link at the top right corner to open the online help.